At L E Hospitality Services, we strive to deliver exceptional service for every event. We understand that plans may change, and we aim to be fair and transparent with our refund terms.
Deposit & Booking Fees
- All bookings require a non-refundable deposit (typically 30–50%) to secure your date and begin planning.
- This deposit covers administrative costs, time, and any early bookings made on your behalf.
Refund Eligibility
Refunds are considered based on the notice period before the scheduled event:
- More than 14 days before event:
Eligible for a partial refund of any payments made beyond the deposit. - 7–14 days before event:
Eligible for up to 25% refund of total payment (excluding deposit). - Less than 7 days before event:
No refunds will be issued, as services, vendors, and resources will have already been committed.
Event Cancellation by Client
If the client cancels the event:
- The deposit is non-refundable.
- Any costs already incurred (e.g., vendor bookings, materials, rentals) will be deducted from the refundable balance.
Event Cancellation by L.E Hospitality Services
In the unlikely event that we must cancel your booking due to circumstances beyond our control (e.g., illness, emergency):
- You will receive a full refund, including your deposit.
- Where possible, we will offer to reschedule or recommend alternative solutions.
Rescheduling
- If you wish to reschedule, we will make every effort to accommodate your new date without extra charge.
- A rescheduling request made less than 7 days before the event may be subject to an additional fee.
How to Request a Refund
All refund or rescheduling requests must be made in writing via email
Please include your full name, event date, and reason for request.
